Effective Date: 14 September 2025
Medbed is a public-service app that helps users locate nearby hospitals and view real-time bed availability. We collect as little information as possible and keep you in control of your data. This policy explains what we collect, why we collect it, and the choices you have.
We do not ask patients for name, email, phone number, government ID, or medical records. We do not sell personal data.
The app requests permission to access your device’s location to sort hospitals by proximity and help with directions. When possible, distance is computed on-device. If we query our servers to fetch nearby results, we transmit latitude/longitude over HTTPS and do not retain it beyond servicing the request. We do not collect background location. You can deny or revoke location permission anytime in Android Settings.
When you press the AI Sathi mic, Android asks for Microphone permission. Recording occurs only while the AI Sathi recorder is on-screen; we do not record in the background. To convert voice to text, short audio is securely sent to our speech-to-text processor and a transcript is returned to the app. We do not store audio files or transcripts on our servers after your response is generated. Audio/transcripts are not used for ads or analytics. You can deny or revoke Microphone permission in Android Settings. (AI Sathi won’t work without it; the rest of the app will.)
Android 13 and above requires an explicit “Notifications” permission. If you allow it, we may send service notifications (for example, admin alerts). You can turn notifications off anytime in Android Settings.
We use Google Analytics for Firebase to understand app usage (e.g., screen views, button taps) and improve performance. Firebase assigns a random installation/app-instance ID so we can see totals but not who used the app. We keep event-level data only for the minimum practical retention window supported by Firebase controls.
We use Firebase Crashlytics to diagnose stability issues. Crash data (e.g., stack traces and associated identifiers) is retained by Crashlytics for a limited period set by Google (see their published retention). This helps us find and fix crashes quickly.
Medbed shows non-personalized ads via Google AdMob. We disable ad personalization and remarketing. AdMob may still use limited device information (for example, Advertising ID if available and allowed, and IP address) for fraud prevention, frequency capping, and aggregated reporting. You can reset or delete your device’s Advertising ID in Android settings. We do not use the Advertising ID for any purpose other than ad delivery/reporting.
Data handled by these providers is governed by their own policies in addition to this policy.
Medbed is an informational tool for hospital discovery and bed-status visibility. It is not a medical device and does not diagnose, treat, cure, or prevent any disease. It is not a substitute for professional medical advice. In an emergency, call local emergency services or visit the nearest hospital.
Medbed is currently distributed in India. If we expand to other regions, we will add any region-specific notices or consent flows required by local law and update this policy before such changes take effect.
Because we do not maintain personal accounts for patients, most deletion requests do not apply. If you believe Analytics, Crashlytics, or AdMob data can be tied to your device and wish to erase it, email us at contact@empathmed.in with details (for example, your Advertising ID or Firebase installation/app-instance ID). Admin-mode accounts used by hospital staff can be removed upon request from the registered institutional email.
All data transmitted between the app and our servers uses HTTPS/TLS. We follow the principle of minimal collection and transient processing wherever possible.
We may update this policy from time to time. Changes will be reflected on this page with a new effective date. Significant changes will be highlighted in-app the next time you open Medbed.
Questions or requests? Write to contact@empathmed.in.
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